Cancellation Policy

Effective Date: August 22, 2025

1. General Policy

This Cancellation Policy explains how you, the user, can cancel services purchased from Landhub (Pvt) Ltd through the www.idam.lk platform ("the Platform"). Our goal is to make this process as straightforward as possible while clearly defining the terms of cancellation.

Please note that cancellation and refunds are separate processes. The eligibility for a refund upon cancellation is governed by our Refund Policy.

2. Cancellation of a Single Property Listing

You have the flexibility to cancel your property listing at different stages:

• A) Cancellation Before Your Listing is Published: If you have paid for a listing but it has not yet been reviewed and published live on the Platform, you may request a cancellation. To do so, please contact our support team immediately at [email protected]. In such cases, you may be eligible for a full refund or a service credit as per our Refund Policy.
• B) Cancellation After Your Listing is Published: If your listing is already live on the Platform, you can remove it at any time. This action is considered a cancellation of the service for the remainder of its term.
  • Effect: Your listing will be removed from public view on www.idam.lk.
  • Refunds: Please note that fees paid for a listing that has been published are non-refundable, even if you cancel it before the original expiry date. This is because the service of advertising has already been rendered.

3. Cancellation of a Subscription or Package Plan

If you have purchased a subscription or a multi-listing package plan (e.g., a monthly plan for real estate agents), the following terms apply:

• Stopping Future Renewals: You can cancel your subscription at any time to prevent future automatic renewals.
• Effect of Cancellation: Your subscription and its associated benefits (e.g., the ability to post new listings under the plan) will remain active until the end of your current, pre-paid billing period (e.g., until the end of the month or year). You will not be charged for the next billing cycle.
• Refunds: We do not offer pro-rata refunds for the remaining time in your current billing cycle if you choose to cancel a subscription mid-period.

4. How to Initiate a Cancellation

You can cancel your services using one of the following methods:

1. Self-Service via Your Dashboard:
   • Log in to your account on www.idam.lk.
   • Navigate to your "My Listings" or "My Subscriptions" section.
   • Select the listing or subscription you wish to cancel.
   • Follow the on-screen prompts to "Remove," "Deactivate," or "Cancel Subscription."
2. Contacting Customer Support:
   • For assistance, or to cancel a service that has not yet been published, please email our support team at [email protected].
   • Please include your account details and the specific service you wish to cancel to help us process your request quickly.

5. Effect of Cancellation

Upon cancellation:

• Your active listing will be removed from the Platform, or your subscription will be set to not renew.
• All future payments for the cancelled service will be stopped.
• Cancellation of a service does not automatically trigger a refund. All refunds are handled strictly in accordance with our Refund Policy.