Refund Policy
Effective Date: August 22, 2025
1. Our Commitment
At Landhub (Pvt) Ltd ("we", "us"), we strive to provide excellent service and customer satisfaction. This policy outlines the circumstances under which we will issue a refund for services purchased on www.idam.lk ("the Platform"). Due to the digital nature of our advertising services, refunds are granted at our sole discretion and are subject to the conditions below.
2. When Refunds Are Granted (Full Refund)
We will issue a full refund in the following specific situations:
- Technical Failure: If you are charged for a service (e.g., a property listing), but it fails to be published on the Platform due to a technical error or bug from our side.
- Accidental Duplicate Payment: If you are unintentionally charged twice for the exact same service due to a payment processing error.
To be eligible for a refund in these cases, you must report the issue to our support team within 48 hours of the transaction.
3. Non-Refundable Circumstances
We will not issue a refund in the following circumstances, as the digital service is considered rendered:
- Service Has Been Delivered: Once your property listing or advertisement is successfully published and live on the Platform, the service is considered complete and is non-refundable.
- User Changes Their Mind: If you decide to withdraw your property from the market or no longer wish to use our service after your advertisement has been published.
- Listing Performance: We do not guarantee that your listing will result in a sale, rental, or any specific number of inquiries. Fees paid are for the service of advertising the property on our Platform for the agreed-upon duration, not for the outcome of the advertisement.
- User Error: We are not responsible for errors in the content of your listing, such as typos in the price, description, or contact information. It is your responsibility to review your advertisement for accuracy.
- Violation of Terms & Conditions: If your account is suspended or your listing is removed because you have violated our Terms & Conditions (e.g., by posting fraudulent information, illegal content, or infringing on copyright).
4. Cancellation Policy
- Cancellation Before Publication: If you purchase a listing and wish to cancel it before it has been approved and published by our team, you may be eligible for a full refund or a service credit for future use. You must contact us immediately to request such a cancellation.
- Cancellation After Publication: You can request to remove your live advertisement from the Platform at any time. However, cancelling a live advertisement does not entitle you to a refund for the remaining duration of the listing period.
5. How to Request a Refund
All refund requests must be made in writing and sent to our customer support team.
- Send an email to: [email protected]
- Use the subject line: "Refund Request"
- In the body of the email, please include:
- Your full name and the email address associated with your idam.lk account.
- The Transaction ID or payment receipt number.
- The date of the transaction.
- A clear and detailed reason for the refund request.
6. Processing Time
Our team will review your refund request within 5-7 business days. If your request is approved, the refund will be processed back to your original method of payment within an additional 7-14 business days, depending on the policies of the payment gateway and your bank.
7. Contact Us
If you have any questions about our Refund & Cancellation Policy, please do not hesitate to contact us at [email protected]